Your cart is empty
We stand behind every piece we make. If something is not right, we will make it right. Our return and exchange process is straightforward, respectful of your time, and designed to be as seamless as possible.
Return Window
7 days from delivery date
Exchange Window
14 days from delivery date
Condition Required
Unworn, unwashed, tags intact
Refund Method
Store credit or original payment
01
Reach Out
Email us at returns@mirhapret.com or WhatsApp us with your order number and the reason for return. We respond within 4 hours.
02
We Arrange Pickup
Our logistics partner will collect the item from your address at no charge. You receive a confirmation and tracking link.
03
Quality Check
Once received, our team inspects the item within 48 hours. You are kept informed throughout.
04
Resolution
Your exchange is dispatched or your refund is processed within 3 to 5 business days of approval.
Sale and clearance items
Customised or made to measure pieces
Items with broken seals or removed tags
Items showing signs of wear or alteration
Accessories and jewellery for hygiene reasons
Gift cards and store credit vouchers
Have a question about your specific order?
Our customer care team is available to assist you personally. We prefer human conversations over automated responses.